My mother was in Hospice Care at Palm Garden. I am so thankful for the wonderful care she received while there. The nurses, CNA’s and every other worker on the wing she was on went above and beyond anything, we could have imagined. They were absolutely wonderful. Thank you from the bottom of my heart!


To: Palm Garden

Dear Palm Garden Family,

Our Mission is to inspire hope and healing through clinical excellence and world-class customer service. We are members of the Palm Garden Family because we all share this mission. We believe there is nothing more fulfilling than to make a difference in the lives of those entrusted to our care. We celebrate life’s stories.

We don’t do it for recognition, we don’t do it for the money either. We do it because it’s who we are, “it’s what we do” and what we believe.

Frequently, we get a reminder of what our commitment means to those we serve. Read the letter to Palm Garden of Pinellas from two grateful daughters below:

My mother spent her last days on your short-term care wing. Her care was exemplary. All the staff was great but special gratitude goes to Peggy in the office who took time for our smallest concerns. To Toby, who took excellent care of our Mom’s medical needs and who offered to go to Publix on his own time to get something she might eat. To Jonathan, Michelle and Brandy who took time to feed her what little she would eat. In fact, she ate for them when she refused to for us. We would recommend your facility in a heart beat. I’m glad our Mother’s last one was in a caring place such as yours.

So this is what we do – even when guests, residents and family are at their most vulnerable, nervous and scared – we make things better.


And this is what it means to those we serve:

Testimonials from Carolyn.

Think about something – if you were mourning the loss of you mother, would you take the time to write a letter and then post a review expressing gratitude?

We are a team because we respect, trust and care for one another. We are a family because we share the same values and vision.

The letter above could have come from any of our centers and mentioned any one of our 3,000 empowered team members. Let the words “exemplary,” “kind,” “caring,” “generous,” and “absolutely wonderful” from this grateful family describe us all.

We are just so proud of our Palm Garden Family.

Kind regards,

Luke Neumann

Senior Director of Service

And Relationship Development

Luke N.